We offer a wide range of materials, including top-grain cowhide, lambskin, crocodile-pattern leather, canvas, velvet, etc. We also support customization of metal accessories (such as zippers and locks). We can recommend suitable material combinations according to your needs and budget.

The production cycle for basic custom models is usually 2-3 weeks. If complex processes are involved (such as hand-painting, embroidery, or custom hardware), the cycle will be extended to 4-6 weeks. After placing an order, we will provide a specific progress schedule and update the production status in real-time.

Yes. You only need to provide clear design drawings or detailed written descriptions (including size, structure, detailed decorations, etc.). Our designers will evaluate the feasibility. Once confirmed, we will produce according to your plan, and 3D renderings will be provided for your confirmation during the process.

The price is mainly determined by the material, complexity of craftsmanship, size, and quantity. For example, the price of a top-grain cowhide basic style shoulder bag starts at about 88$. Special processes such as adding embroidery or special-shaped hardware will incur additional charges. We will provide a detailed quotation list before placing an order with no hidden fees.

We support various personalized decorations, including gold/silver hot-stamped name initials, laser engraving, hand-embroidered letters, custom tags, etc. You can choose the position (such as the inner side of the bag, the front of the bag body, the shoulder strap, etc.) and craftsmanship. Some basic personalized services are free.

Due to the uniqueness of custom products, returns or exchanges are not supported for non-quality issues. During the production process, we will conduct 3 key node confirmations (design drawings, material samples, semi-finished products) to ensure they meet your expectations. If there are defects due to craftsmanship issues, we will rework or remake them for free.

Personal customization supports a minimum order of 1 piece. Corporate or group bulk customization (such as gifts, brand co-branding) requires a minimum of 10 pieces. Bulk customization can enjoy a certain discount and supports unified LOGO or theme design.

When placing an order, we will provide a size reference table and help you measure the size of commonly used items (such as mobile phones, wallets, cosmetics, etc.). We will recommend a suitable internal structure and capacity based on your usage scenarios. If necessary, a 1:1 paper model can be made for you to try.

The maintenance method mainly depends on the material. We will enclose an exclusive maintenance manual with the bag, providing specific maintenance suggestions for the material you choose (such as leather needing regular oiling, canvas needing to avoid soaking, etc.). We also support paid maintenance services.

Within 7 days after receiving the finished product, if you have objections to non-structural details (such as hardware luster, stitching color deviation), you can apply for free fine-tuning. If structural or material modifications are needed, a rework fee will be charged according to the extent of the changes. For details, you can contact customer service for negotiation.